Home Page Terms and Conditions

Terms and Conditions

I. General Terms of Business
II. Webshop - Contract of Purchase Conclusion and Termination
III. Payment Methods
IV. Payment Security
V. Payment Security Statement
VI. Registration
VII. Loyalty
VIII. Terms of Delivery
IX. Returns
X. Unilateral Contract Termination
XI. Complaints
XII. Personal Data Protection
XIII. Privacy Statement
XIV. Cookies Policy
XV. Comments and Queries
XVI. Other Directives

General Terms of Business

These terms refer to selling products published on www.healthyfoodfactory.eu and in the catalogue. By using the previously mentioned website User of www.healthyfoodfactory.eu / Buyer confirms that he is familiar with and agree to the General Terms and Conditions and Terms of Purchase. It is considered that with every order Buyer fully accept the General Terms and Conditions and the Terms of Purchase. By using this website, the User confirms that he is familiar with and agrees with the General Terms and Conditions and Terms of Business. The holder of all rights on the website www.healthyfoodfactory.eu is the company Galleria Internazionale d.o.o.; The entire content on this website is copyright of Healthy Food Factory and may not be reproduced without its permission.

The Terms of Use prescribe the terms and conditions for Users and relate to the use of the website www.healthyfoodfactory.eu. By using the website, Users express their agreement with the General Terms and Conditions of Business and use and agree to use the website www.healthyfoodfactory.eu in accordance with them. Users are instructed to familiarize themselves with these Terms and Conditions before purchasing and to check them regularly in order to be aware of all rights and obligations.

The right to use the website is a personal right of the User and cannot be transferred in any way to other natural or legal persons, nor is any user authorized to register other natural or legal persons.

The contract for the sale of products between the Buyer and the Seller is concluded at the time of product order.

The Buyer can only be an adult and business-capable person. The contract may be concluded in the name and for the account of the minor and the completely business-incapable person by their legal representatives or guardians, and partially business-capable persons may conclude the contract only with the consent of their legal representative or guardian. The Seller will not be liable for any action contrary to this agreement.

The User is personally responsible for protecting the confidentiality of passwords, in places where they exist as such. The user is obliged to provide accurate, complete and valid personal data when filling out the registration form. Acting to the contrary authorizes the Seller to deny access to such user or realization of all or part of the services offered by www.healthyfoodfactory.eu.

The User is aware of the fact that sometimes there are interruptions of services or events that are beyond the control of Galleria Internazionale d.o.o. and accepts that Galleria Internazionale d.o.o. is not responsible for any data loss that may occur during the information processing on the Web. The User agrees and accepts that access to the Website may sometimes be interrupted, temporarily unavailable or disabled.

Galleria Internazionale d.o.o. reserves the right at any time and without prior notice if considered necessary, to cancel or change the content of the General Terms and Conditions, product range, product prices or the content of the website www.healthyfoodfactory.eu. Therefore, Users are obliged to review the content of the General Terms and Conditions before each use of the website www.healthyfoodfactory.eu. The opposite action liberates the Seller from any liability. These changes take effect by publishing on www.healthyfoodfactory.eu.

Use of this website www.healthyfoodfactory.eu is the sole responsibility of the User. The Seller is liberated from any liability for damage that may have occurred during the visit to the website www.healthyfoodfactory.eu due to illegal actions of third parties, computer viruses, interruption in the communication line, unauthorized access, inappropriate behaviour, negligence, etc. and other cases for which Seller is not responsible. The Seller is released from any liability in the event of circumstances that prevent the use of the www.healthyfoodfactory.eu website. The terms of this chapter apply to the entire content of the Website www.healthyfoodfactory.eu.

The Seller disclaims all responsibility for the accuracy and/or completeness of all information and content found on the www.healthyfoodfactory.eu website. www.healthyfoodfactory.eu reserves the right to make errors in the description and image of the product set according to the manufacturer's information. All content posted on the Website is posted to make it easier for the customer to make a choice when making a purchase. We are not responsible for unintentional errors.

www.healthyfoodfactory.eu publishes all materials, photos and text on the website in good faith to make it easier for the Buyer to make a purchase. www.healthyfoodfactory.eu does not guarantee that the photos of the product fully correspond to the appearance of the product itself. We are not responsible for possible unintentional errors in the product description. Different actual product and photos of the product and the described product on this site are possible if the manufacturer changes any of the characteristics or content of the product. All descriptions are checked regularly and in detail.

Consumer Protection Act applies on Terms of Business (Official gazette N.N.41/14, 110/15).

Company Info

Transfer account IBAN (International Bank Account Number) at Zagrebačka banka d.d Zagreb: HR4023600001102431713
Headquarters: Predavčeva 6, 10000 Zagreb, Croatia
Contact e-mail address: info@healthyfoodfactory.eu
OIB - Personal identification number: 15724166318
Registration number: 4254481
Share capital: 20.000,00 HRK
Board members: Elvis Kajtazović, Dominik Milolož

Glossary of Terms and Conditions:

The Seller - company Galleria Internazionale d.o.o., Predavčeva 6, 10000 Zagreb, Croatia registered in Croatia at Commercial court in Zagreb under OIB number: 15724166318

www.healthyfoodfactory.eu - website owned and in possession of the Seller.

The Buyer - every person which has registered its data by ordering products or services after reviewing and selecting products or services. 

The User of "www.healthyfoodfactory.eu" – every person using „www.healthyfoodfactory.eu" for purpose of buying products published on the same website or seeking details about a particular product.

Using „www.healthyfoodfactory.eu" – access to www.healthyfoodfactory.eu for obtaining information about web content and/or webshop realization.

Online purchase or webshop – product purchase realization through „www.healthyfoodfactory.eu"

Products – all products indicated on „www.healthyfoodfactory.eu", available at the webshop.

Webshop - Contract of Purchase Conclusion and Termination

The subject and commercial purpose of the contract is the purchase of the selected product or service through the "www.healthyfoodfactory.eu" webshop with the payment of appropriate fees - the price of the product or service. The contract is concluded by means of remote communications (Contract concluded at a distance) through internet orders - webshops, printed promotional messages with the purchase order, over the telephone with human interaction.

The Buyer is authorized to choose the method for the Seller to inform him about new products, products on sale, etc. (newsletter). After the successful registration (correctly filled in all required data), a notification of successful registration will be sent to the Buyer's e-mail.

Products that can be purchased are advertised on "www.healthyfoodfactory.eu" and with each product, there is information on the product specification and price. Price and delivery conditions are listed under section "Terms of Delivery".

The selection of the desired product is done by saving it in the "cart" by clicking on the link "Cart". If the Buyer buys a product that has been sold in the meantime, then the Seller will contact the Buyer to agree on further action (refund, purchase of another product or delivery of a product of the same type when the Seller obtains it from its suppliers). The Seller, except for the just stated obligation, is not liable to the Buyer in the described case on any grounds.

The "cart" contains all the products selected by the Buyer for purchase together with the product price, delivery price and the total price (VAT included). If the Buyer wants to continue with the purchase, he should select the "Buy" link, and the system automatically leads him to "Order" on which it is necessary to confirm the data provided by the customer during registration, delivery address, confirm or possibly change the delivery of the invoice and the choice of payment method (bank transfer, cash on delivery or credit card payment). Account details may change depending on received by a natural or legal person If the invoice is received by a legal person it is necessary for the customer to enter all the required information

After completing the above steps of the web store and selecting "Buy" on the "Order" page, the system automatically guides the Customer to the "Order Confirmation" page, which contains information on the order number, payment and notification of sending a confirmation email containing the offer sales of selected products and notification of e-mail address and free phone number through which the Customer can get all the necessary information. If the customer has chosen card payment, clicking on "Buy" leads him to enter data related to card payment. He can also choose to pay in instalments without interest if this payment is possible with the provided card.

Payment Methods

Payment on the website www.healthyfoodfactory.eu is made in HRK/EUR. Prices are retail, expressed in HRK/EUR and include the corresponding VAT. The price of each product is determined for each product individually. The process of entering prices on the page is highly controlled, although entering prices require a human factor implying the possibility of error. All listed prices are valid for online purchase only, regardless of the possible price for the same product in the store.

The seller is authorized to change prices without prior notice in the same way as he is authorized to change prices exclusively for the webshop without prior notice of price changes. Also, the Seller is authorized to determine the discount, daily or weekly promotions, promotions for an individual product, group of products and/or for all products without prior notice. These benefits may be exclusive to online shopping, which will be indicated to the customer before the purchase.

Regardless previous point of these General Terms and Conditions, all ordered goods will be delivered at the prices that were valid when making the offer.

Payment Methods for Orders Within Croatia

Supported payment methods are: 

  • Bank transfer and general payment slip
  • KEKS Pay mobile app
  • Maestro, MasterCard, Visa, Visa Inspire, Diners, American Express or Discover card
  • Cash on delivery

Bank Transfer and General Payment Slip

If you have chosen to pay by bank transfer or general payment slip, a confirmation of your order will be sent to your e-mail address. Employees of www.healthyfoodfactory.eu webshop will contact you if necessary.

1) If the payment for the products is made via general payment slip, the user must fill in the following information on the payment slip:

Payment to IBAN Galleria Internazionale d.o.o.: HR4023600001102431713
Reference number: 99 – order number
Recipient: Galleria Internazionale d.o.o., Predavčeva 6, 10000 Zagreb, Croatia
OIB: 15724166318

Upon receipt of payment, we will send you the ordered products. Ordered products are delivered to the customer in accordance with the terms of delivery.

2) If the payment for the products is made via bank transfer, the following details are required:

Payment to transfer account Galleria Internazionale d.o.o.: HR4023600001102431713
Reference number: 99 – order number
Recipient: Galleria Internazionale d.o.o., Predavčeva 6, 10000 Zagreb, Croatia

Upon receipt of payment, we will send you the ordered products. Ordered products are delivered to the customer in accordance with the terms of delivery.

KEKS Pay Mobile App*

Payment can be made with a Keks Pay mobile app that is fully integrated with our webshop.

Once you select the ''Keks Pay'' payment method, you will be asked to scan the QR code and follow the app instructions. 

Purchase is finalized upon successful card authorisation. 
If authorisation is declined, choose card payment.
We do not have information on what caused the card decline, an occasional error may occur due to technical or business matters. 

*Payment via KEKS Pay mobile app is only possible in Croatia at supported points of sale marked KEKS Pay.

Card Payment

Payment directly via the Internet, using the most modern credit card payment service:

  • American Express
  • Visa 
  • MasterCard 
  • Maestro
  • Diners

Cash on Delivery

Cash on delivery allows you to settle orders during delivery to the specified address, or only when you see the product in front of you. Cash on delivery is not possible when picking up the goods in person at our warehouse. Payment by cash on delivery is made exclusively in cash, to the delivery driver upon delivery to the specified address. In the event that the recipient is unable to receive the shipment at the defined delivery address at the time of delivery, the courier leaves a notification of the arrival of the shipment.

Payment Methods for International Delivery

We accept the payment methods listed below: 

  • Bank transfer and general payment slip
  • Maestro, MasterCard, Visa, Visa Inspire, Diners, American Express or Discover card

Bank Transfer and General Payment Slip

If you have chosen to pay by bank transfer or general payment slip, a confirmation of your order will be sent to your e-mail address. Employees of www.healthyfoodfactory.eu webshop will contact you if necessary.

1) If the payment for the products is made via general payment slip, the user must fill in the following information on the payment slip:

Payment to IBAN Galleria Internazionale d.o.o.: HR4023600001102431713
Reference number: 99 – order number
Recipient: Galleria Internazionale d.o.o., Predavčeva 6, 10000 Zagreb, Croatia
OIB: 15724166318

Upon receipt of payment, we will send you the ordered products. Ordered products are delivered to the customer in accordance with the terms of delivery.

2) If the payment for the products is made via bank transfer, the following details are required:

Payment to transfer account Galleria Internazionale d.o.o.: HR4023600001102431713
Reference number: 99 – order number
Recipient: Galleria Internazionale d.o.o., Predavčeva 6, 10000 Zagreb, Croatia

Upon receipt of payment, we will send you the ordered products. Ordered products are delivered to the customer in accordance with the terms of delivery.

Card Payment

Payment directly via the Internet, using the most advanced card payment service:

  • American Express*
  • Visa*
  • MasterCard* 
  • Maestro*
  • Diners*

*exclusively one-time payment!

Payment Security 

While paying on our webshop, you are using CorvusPay - an advanced system for secure acceptance of payment cards via the Internet.

CorvusPay ensures the complete confidentiality of your card data from the moment you enter it in the CorvusPay payment form. Payment information is forwarded encrypted from your web browser to the bank that issued your card. Our store never comes into contact with complete information about your payment card. Also, the data is inaccessible even to CorvusPay system employees. The isolated core independently transmits and manages sensitive data, keeping it completely secure.

The form for entering payment data is provided with the SSL transport code of the highest reliability. All stored data is additionally protected by encryption, using a cryptographic device certified according to the FIPS 140-2 Level 3 standard. CorvusPay meets all requirements related to the security of online payments prescribed by leading card brands, ie operates in accordance with the standard - PCI DSS Level 1 - the highest security standard of the payment card industry. When paying with cards included in the 3-D Secure program, your bank, in addition to the validity of the card itself, additionally confirms your identity using a token or password.

Corvus Info considers all collected information to be a bank secret and treats it accordingly. The information is used exclusively for the purposes for which it is intended. Your sensitive data is completely secure, and its privacy is guaranteed by state-of-the-art security mechanisms. Only the data necessary to perform the work in accordance with the prescribed demanding procedures for online payment are collected.

The security controls and operating procedures applied to our infrastructure ensure the current reliability of the CorvusPay system. In addition, by maintaining strict access control, regular security monitoring and in-depth checks to prevent network vulnerabilities, and the planned implementation of information security provisions, they permanently maintain and improve the level of system security by protecting your card data.

  

Payment Security Statement

We undertake to provide protection of personal data of customers, by collecting only the necessary, basic information about customers/users that are necessary to fulfil our obligations; we inform customers about how we use the collected data, we regularly give customers a choice about the use of their data, including the ability to decide whether or not they want their name removed from the lists used for marketing campaigns.

All user data is strictly kept and is only available to employees who need this data to do the job. All our employees and business partners are responsible for respecting the principles of privacy protection.

Registration

In order to make a purchase on the webshop, registration is not required. It is only necessary to leave a valid e-mail address (the one you have access to) in the first step of the checkout process, enabling that after entering the data required for delivery, it is possible to send you an order confirmation.

If you do not want to enter the delivery address and payment information each time you make a purchase, a quick registration is recommended. It is only necessary to enter a valid e-mail address, personal data (name, surname, address, postal code, place, telephone number) and the password used to access the user account. It can be arbitrary through characters - the longer it is, the harder it is to hack. If you have no idea, you can get the generated password on the Password Generator website.

After entering the required data, the registration must be confirmed by clicking on the "Registration" field. The created user account remains registered in the system and is accessed by a combination of username and password on the "Login" page.

In case you forgot your password, you need to click on "Forgot your password?" On the same page. You come to a page where you can leave your e-mail address with which you registered on the webshop, and to which the system then automatically sends you a link with which you will reset your password and get a new one. You can change it later in your account settings since automatically created passwords are not easily ''remembered'' (or just click YES when the browser asks you to remember the entered password so you don't have to enter it every time you log in).

In short, after creating an account, only login with a username and password is required for each further purchase.

Loyalty

Join our club and shop with a discount at any time. Yes, that is correct! Our Loyalty club offers a permanent discount to its members.

Collect 1 point for every 1 HRK you spend

Joining the club you will receive a permanent 5% discount with the possibility to reach the next levels of discount by further shopping.

Discount levels:

1) <1-999 points - 5% discount

2) 1000-2999 points - 7%

3) 3000-4999 points - 9%

4) 5000-6999 points - 10%

5) >7000 points - 15%

*Discount cannot be combined with any other ongoing discounts. 

How Does It Work?

After becoming a member you collect your points for a year using a discount depending on your discount level. At the end of a year, your points will be erased, but your discount level remains the same. If during the next year you collect enough points for the same level or more, your discount remains permanent.

Sounds interesting? We hope that we got your attention and you've already pressed on the registration link below.

JOIN NOW

Terms of Delivery

Delivery Within Croatia

Shipping Rates

Shipping for all orders over 299 HRK purchased in the www.healthyfoodfactory.eu webshop is free for the Republic of Croatia. The shipping rate for orders less than 299 HRK is 24 HRK.

Products paid in accordance with the submitted offer will be delivered to the Buyer within one to three working days (except for the island, depending on the ferry timetable and the Dubrovnik region).

For the area of ​​the city of Zagreb, shipping is free* above 100.00 HRK, the only condition is that you choose "company delivery vehicle" as the shipping method.

*Free shipping is valid only for the following postcodes: 10000, 10010,10020,10040,10090,10110.

If you want to arrange an appropriate delivery date, please write it in the NOTE section so that we can forward your wish to the delivery service.

If you decide to buy you can choose shipping or personal collection at one of our locations

Shipping Procedure 

Delivery is made by the Seller (through its employees) or by hiring a reputable delivery (courier) service.

Delivery is made through transport companies that provide transport services.

The products will be packed in such a way that they cannot be damaged by normal handling during transport. When taking over the product, the buyer is obliged to check for any damage and immediately report it to the delivery worker who delivered the goods, ie refuse to take over the shipment on which external damage is visible.

The buyer is obliged to sign the delivery note or delivery note when taking over the goods, and the delivery service takes it as a confirmation of collection. In cases when the product delivered to the Buyer is different from the one he bought, he has the right to delivery of the ordered product, and if this is not possible, the Buyer has the right to a refund in the amount of the paid price, delivery price wrongly delivered product.

In the event that the Seller is not able to deliver the purchased product within the specified period, it will notify the Buyer to agree on new delivery date. In this case, the Buyer has the right to terminate the Contract.

Upon delivery, with the purchased product, the Buyer receives all the documents that accompany the product (user manual, warranty card), invoice, and confirmation of receipt of the shipment, which he is obliged to sign. The signature on the acknowledgement of receipt of the shipment shall be deemed to have taken over the product without any visible damage.

The goods are insured against loss in delivery. The buyer is obliged to sign the delivery note or delivery note when taking over the goods, and the delivery service takes it as a confirmation of collection.

Delivery prices are displayed on "www.healthyfoodfactory.eu" and include the corresponding VAT.

Order Status

When processing the shipment, the Buyer receives an e-mail notification about the status of his shipment.

International Delivery

Shipping Rates

Orders for international delivery purchased on www.healthyfoodfactory.eu webshop will be charged according to the predefined price list created by the delivery (courier) service. Delivery charges are calculated based on the parcel weight and country/address of delivery.

Products paid in accordance with the presented offer will be delivered to the Buyer within 7 to 10 working days, depending on the country of delivery. (3-5 working days for Slovenia).

Shipping Procedure 

Delivery is made by the Seller by hiring a reputable delivery (courier) service.

Delivery is made through transport companies that provide transport services.

The products will be packed in such a way that they cannot be damaged by normal handling during transport. When taking over the product, the buyer is obliged to check for any damage and immediately report it to the delivery worker who delivered the goods, ie refuse to take over the shipment on which external damage is visible.

The buyer is obliged to sign the delivery note or delivery note when taking over the goods, and the delivery service takes it as a confirmation of collection. In cases when the product delivered to the Buyer is different from the one he bought, he has the right to delivery of the ordered product, and if this is not possible, the Buyer has the right to a refund in the amount of the paid price, delivery price wrongly delivered product.

In the event that the Seller is not able to deliver the purchased product within the specified period, it will notify the Buyer to agree on new delivery date. In this case, the Buyer has the right to terminate the Contract.

Upon delivery, with the purchased product, the Buyer receives all the documents that accompany the product (user manual, warranty card), invoice, and confirmation of receipt of the shipment, which he is obliged to sign. The signature on the acknowledgement of receipt of the shipment shall be deemed to have taken over the product without any visible damage.

The goods are insured against loss in delivery. The buyer is obliged to sign the delivery note or delivery note when taking over the goods, and the delivery service takes it as a confirmation of collection.

Delivery prices are displayed on "www.healthyfoodfactory.eu" and include the corresponding VAT.

Order Status

When processing the shipment, the Buyer receives an e-mail notification about the status of his shipment.

Returns

Prior to concluding the Agreement, the user has the opportunity to review the Terms of Use "healthyfoodfactory.eu" listed in the Support drop-down menu (notice from Article 57, paragraph 1 of the Consumer Protection Act (Official Gazette, No. 41/2014)) and notice on the right of the user to unilaterally terminate the Contract with the form for unilateral termination of the Contract referred to in Article 61, paragraphs 1 and 2 of the Consumer Protection Act.)

According to Article 77, paragraph 1 of the Consumer Protection Act, the User may unilaterally terminate the Contract within 14 (fourteen) days from the delivery of the goods to the Buyer without giving a reason.

The User is not entitled to unilaterally terminate the Agreement if the service is fully performed, and the fulfilment began with his explicit prior consent and with his confirmation that he is aware of the fact that he will lose the right to unilaterally terminate the Service if the service is fully performed.

According to Article 77, paragraph 5 of the Consumer Protection Act, the user is liable for any impairment of the goods resulting from the handling of the goods, other than that which was necessary to determine the nature, characteristics and functionality of the goods.

Returned product must be in the original packaging and with a declaration, as well as the accompanying contents and invoice, instructions for use and warranty card. Galleria Internazionale d.o.o. determines the conditions of return - the percentage of reduction in the amount of return to the customer due to impairment of the product. The consumer bears the cost of returning the goods.

Right to Return 

Defects for which seller is not responsible:

  • The seller is not liable for defects if at the time of concluding the contract they were known to the buyer or could not remain unknown to him
  • It is considered that the shortcomings that a caring person with average knowledge and experience of a person of the same profession and profession as the customer could easily notice during the usual inspection of things could not remain unknown to the buyer
  • The provision of paragraph 2 of this Article shall not apply to contracts concluded by a natural person as a buyer outside his economic or professional activity with a natural or legal person acting as a seller within the scope of his economic or professional activity (consumer contract
  • But the seller is also liable for defects that the buyer could easily notice if he stated that the thing has no defects or that the thing has certain properties or characteristics.

Product inspection and visible defects:

  • The buyer is obliged to inspect the received item in the usual way or give it for inspection, as soon as possible according to the regular course of events, and to inform the seller of visible defects within eight days, and in the case of a trade contract without delay, otherwise, he loses the right belonging to him
  • When the inspection is performed in the presence of both parties, the buyer is obliged to notify the seller of his remarks due to visible defects immediately, otherwise, he loses the right that belongs to him on that basis
  • If the buyer has shipped the item without reloading, and the seller was aware or should have been aware of the possibility of such further shipment at the time of concluding the contract, the inspection of the item may be postponed until it arrives at the new destination, in which case the buyer was able to find out about them from his clients according to the regular course of events
  • In consumer contracts, the consumer as a buyer is not obliged to inspect the item or give it for inspection but is obliged to notify the seller of the existence of visible defects within two months from the date of discovery of the defect

Hidden defects:

  • When, after receiving the item from the buyer, it turns out that the item has a defect that could not be detected by normal inspection when taking over the item, the buyer is obliged, under the threat of loss of rights, to notify the seller within two months. discovered, and in the case of a commercial contract - without delay
  • ​​​​​​​The seller is not liable for defects that appear after two years have elapsed since the delivery of the goods, and in the case of a commercial contract six months
  • In the case of the sale of second-hand goods, the contracting parties may agree on a period of one year, and in the case of trade contracts, a shorter period
  • ​​​​​​​The deadlines referred to in paragraphs 2 and 3 of this Article may be extended by a contract.

Unilateral Contract Termination

In order for the User to exercise the right to unilaterally terminate the Contract, he must notify Galleria Internazionale d.o.o. on its decision to unilaterally terminate the Contract before the deadline.

The statement must be sent by post to Galleria Internazionale d.o.o., Predavčeva 6,10000 Zagreb, Croatia or by e-mail to info@healthyfoodfactory.eu

The Statement must state the following details: account number, invoice date, name and surname, address, telephone, fax or e-mail address.

If the User unilaterally terminates the Contract, he will be refunded the money received from him, including delivery costs, without delay, and no later than 14 (fourteen) days from the date when Galleria Internazionale d.o.o. receive the user's decision to unilaterally terminate the Contract, unless the user has chosen another type of delivery, which is not the cheapest standard delivery offered.

The refund will be made in the same way as the user made the payment. In the event that the user agrees in another way to refund the amount paid, he does not bear any costs in relation to the refund. Refund Galleria Internazionale d.o.o. he may do so only after the goods have been returned to him or after the proof has been provided to him that the goods have been sent back.

The User is obliged to deliver the goods or send them to the address Galleria Internazionale d.o.o., Predavčeva 6, 10000 Zagreb, Croatia without undue delay, and in any case no later than 14 (fourteen) days from the date of his decision to unilaterally terminate the Contract.

The direct costs of returning the goods must be paid by the user. Before terminating the Contract, the User is asked to call the phone number +385 1 5573 568 or contact info@healthyfoodfactory.eu in order to be explained the procedure for returning the goods.

Contract termination form

Complaints

If you find during the first use that the product you received is defective or that you are not satisfied with it, please contact us and follow the steps below.

Send us information with the order number, invoice number or your username and description of the complaint by e-mail to info@healthyfoodfactory.eu, telephone number +385 1 5573 568, via online chat or social networks.

We will send you a confirmation of receipt of the complaint and based on your description information on whether the product can be replaced with a new one, whether a refund can be obtained for the product or the product needs to be sent to an authorized service centre.

In cases when the product can be replaced with a new one and when money can be returned for the product, we send a delivery service to your address, which collects the advertised product and returns it to our warehouse.

When the product arrives at the warehouse, we will send you a notification about the refund/shipping of the replacement product. Refund/replacement for a new product will be done within 2-3 days, and at the latest after 15 days. Otherwise, contact us by phone on +385 1 5573 568 or by e-mail info@healthyfoodfactory.eu

If the shipment is damaged in transit, such damage is visible when you pick up the shipment, in which case please do not pick up the shipment. Please contact us so that we can check the condition of the shipment as soon as possible and send a new one.

We believe that your complaint will be resolved to mutual satisfaction.

Personal Data Protection

The Seller collects personal data of Customers only to the extent necessary to fulfil its obligation and may use them to inform about new and special products and deliver promotional materials, newsletters, improve relations with Customers and check other data necessary for online shopping.

In addition to Galleria Internazionale d.o.o., Marker d.o.o., a specialized company for creating web stores, also has access to the newsletter database with personal customer data.

The Seller undertakes to protect the Personal Data of the Buyers in accordance with the Personal Data Protection Act and undertakes not to disclose the personal data to third parties in any way without the consent of the Buyer (except for data necessary for business partners to deliver the purchased product). Exceptions to this are cases in which the Seller, by a valid order of the authorized state bodies, in accordance with the law, is obliged to submit or allow access to the personal data of the Buyers.

Galleria Internazionale d.o.o. does not record your credit card number or store transaction data and uses the services of a third party, an authorized bank, to encrypt your credit card.

The customer has the right to request the addition, correction or modification of incorrect personal data.

Privacy Statement

We undertake to provide protection of personal data of customers, by collecting only the necessary, basic information about customers/users that are necessary to fulfil our obligations; we inform customers about how we use the collected data, we regularly give customers a choice about the use of their data, including the ability to decide whether or not they want their name removed from the lists used for marketing campaigns.

All user data is strictly kept and is only available to employees who need this data to do the job. All our employees and business partners are responsible for respecting the principles of privacy protection.

Cookies Policy

In order for www.healthyfoodfactory.eu to work properly, we must store a small amount of information (cookies) on the user's computer. According to EU regulations, Galleria Internazionale d.o.o. must have the user's consent before storing the Cookie. By using the website www.healthyfoodfactory.eu webshop, the user agrees to the use of cookies.

By turning off cookies, the user decides whether to allow cookies to be stored on their computer. Cookie settings can be managed and configurated in the web browser that the user uses to browse the web. If the user disables cookies, there is a possibility that the site will not be able to use some of the functionalities provided by the www.healthyfoodfactory.eu webshop.

Comments and Queries

A Written Complaint, Answer and Notification

In accordance with Article 10 of the Consumer Protection Act, in case you are dissatisfied for any reason, you can send a written complaint to healthyfoodfactory.eu webshop.

Galleria Internazinale d.o.o. It allows you to submit a written complaint by post, phone +385 1 5573 568 or by email info@healthyfoodfactory.eu.

In order to proceed with your case as quickly as possible, state the order number, account number or your name and surname in the objection.

Healthyfoodfactory.eu will acknowledge receipt of the complaint in writing without delay, and the answer will reach you within 15 (fifteen) days from the date of receipt of the complaint.

Contact 

Any questions, comments or queries should be addressed by calling us on +385 1 5573 568, emailing info@healthyfoodfactory.eu or by writing to us at Galleria Internazionale d.o.o., Predavčeva 6, 10000 Zagreb, Croatia

OIB: 15724166318

Online Dispute Resolution Platform

By a special regulation of the European Union, from 15th of February 2016, throughout the EU, disputes related to online purchases will be possible to resolve through the ODR platform. The Dispute Resolution Platform is available at http://ec.europa.eu/consumers/odr/.

This means that if you encounter a problem during an online purchase within the EU or disputes related to online ordering, first try to resolve it without the involvement of the courts.

This link can be used by consumers for cross-border consumer disputes. For consumer disputes in relation to traders from the Republic of Croatia, this possibility does not exist until the procedure is supported by the necessary legislation by the authorized bodies of the Republic of Croatia.

Other Directives

1) The Seller gives the Buyers the right to use all services on "www.healthyfoodfactory.eu" only for personal needs, for non-commercial purposes. Changing the content on "www.healthyfoodfactory.eu", in any of its forms, is prohibited as well as copying, public performance, etc. The use of the content "www.healthyfoodfactory.eu" on other websites is prohibited.

2) The Seller reserves the right to grant the rights to publish any material, parts of "www.healthyfoodfactory.eu" to a third party only in the case of a contract governing the rights and obligations of the Seller and a third party that publishes information.

3) When purchasing any product, which is the subject of copyright or intellectual property rights, the Seller does not grant any additional rights of use and publication, except for the expressly granted right or permission from the manufacturer/distributor of the product.

4) When "www.healthyfoodfactory.eu" provides appropriate links to visit other websites of other persons, they are not owned by the Seller and these General Terms and Conditions in case of use of the website do not apply in relation to the Seller and the Buyer. does not control and assumes no responsibility for any of them or their content. Visiting these sites is entirely at the Buyer's own risk and the Seller assumes no responsibility.

5) Although the Seller makes every effort to ensure that all published product information is accurate, it is possible that information about a particular product is not updated or accurate, in which case the Seller will notify the Buyer who placed the order after which the Buyer has the right to remain with his order or is modified. The photos with the products are for illustrative purposes only.

6) The seller reserves the right to publish content in English in cases where:

  • it is the name of the product, its parts or functions in English
  • ​​​​​​​these are expressions in English that are generally accepted in the Croatian language, they are common terminology
  • there is a risk that significant information cannot be translated precisely enough into the Croatian language without losing its meaning and significance