FAQ
How to shop at the Healthy Food Factory?
For more details on where to find us click here.
As China has become the world's leading producer of dietary supplements, much of its organic production has moved over there. All our products are tested for heavy metals and meet both Croatian and European food safety standards.
If you haven’t received a notification that your parcel is dispatched, contact our user support by sending us an e-mail at [email protected] or call +385 1 55 73 568 to get more information. Unfortunately, we are unable to make any changes to your order once received.
Always consult your doctor or a healthcare professional before taking any new food supplement.
Discounts cannot be combined and used in conjunction with other ongoing offers. The system automatically calculates a higher discount.
Shipping & Delivery
Free delivery refers to orders that are higher than 39,99 € | 301,30 kn after a calculated discount and without delivery costs. Read more about delivery terms on our website.
Free delivery is valid only for the following postcodes in Zagreb: 10000, 10010, 10020, 10040, 10090, 10110 under the condition that you choose "Company delivery vehicle" as a delivery method. For more delivery terms click here.
Delivery costs 3,50 € | 26,37 kn. Any order over 39,99 € | 301,30 kn avails of free shipping in Croatia. Read more about shipping rates on our website.
Please note that at the moment our dedicated courier doesn’t offer delivery outside the EU. Full details can be found here.
We most certainly do! There is a regular delivery to larger islands, and delivery to smaller islands is done by the Croatian Post, which does not offer cash on delivery, meaning that orders must be paid in advance. Click here for more details.
Once dispatched, our courier service aims to deliver your package within 1-3 business days for deliveries in Croatia. We try to deliver the vast majority of orders within 24-48 hours of the order, but during promotions, this can be extended to a maximum of 3 days.
*scheduled delivery time for orders in Slovenia is 3-5 working days.
**scheduled delivery time for deliveries in the rest of the EU countries is 7-10 working days.
If it has been more than 3 working days since your order, email us at [email protected] or call us at +385 1 55 73 568 to address and resolve the problem.
All webshop orders are processed in the same warehouse, consequently, the delivery time is the same as for orders with home delivery, 2-3 business days.
Loyalty club
On our website, you will find all that you need to know about the Loyalty Club.
There is a chance that you have placed an order as a guest. If you are still having issues just get in touch at [email protected] or +385 1 55 73 568 and we can add these on for you.
Discount codes are part of our promotions, the easiest way to follow them is to subscribe to our newsletter.