Wondering how to shop on the Healthy Food Factory webshop? Want to know which payment methods and delivery options are available? Not sure where to log in to your account or if you should register at all? Curious about the benefits of joining our loyalty program? Looking for an update on your order status?
Find answers to all these questions and more - right here.
What delivery options do you offer?
During checkout, you can choose from the available delivery options depending on your location within the EU:
GLS home delivery
BOX NOW parcel lockers (where available)
GLS delivery to islands (where applicable)
Wolt Drive (express delivery within 90 minutes, selected areas only)
Delivery with our company vehicle (selected areas only)
On our webshop, you can pay for your orders using the following methods:
Cash on delivery (where available)
Credit and debit cards online via Corvus, a secure payment gateway
KEKS Pay app - via the integrated KEKS Pay checkout on our webshop (where available)
Google Pay
Apple Pay
Bank transfer (after placing your order, you will receive a confirmation email, and your package will be shipped once payment is received)
For more details about each payment method, click here.
How long does delivery take?
Once dispatched, our courier service aims to deliver your package within 1-3 business days for deliveries in Croatia. We try to deliver the vast majority of orders within 24-48 hours of the order, but during promotions, this can be extended for a few additional workiomg days.
*scheduled delivery time for orders in Slovenia, Austria and Germany is 3-5 working days.
**scheduled delivery time for deliveries in the rest of the EU countries is 7-10 working days.
The product I'd like to order is currently unavailable. When will it be back in stock?
Some products may be temporarily out of stock and cannot be added to your cart. If this happens, simply enter your email address on the product page, and we’ll notify you as soon as it becomes available again.
Ionic silver with high standards of purity and quality – now in your hands!
Feniks Ionic Silver is an innovative product based on high-purity water and silver ions. This natural spray contains less than 0.0012% silver particles in their purest form (Ag .9999), making it an extremely effective and safe option for everyday use.
Ionic silver is well-known for its antibacterial properties, and combined with purified water, it is ideal for daily use in various situations.
The spray is easy to use – simply spray it several times from the spray bottle in its original form, without dilution or adding other substances.
Feniks Ionic Silver is perfect for those seeking a natural product with high standards of purity and quality.
Ingredients:
Aqua valde purificata, silver ions <0.0012% Ag .9999
Purpose:
Neutralization of odors in the space.
Instructions for use:
Spray several times from the spray bottle, repeating as needed.
Use in its original form, do not dilute, mix, or add.
Warnings:
Keep out of reach of children.
Storage conditions:
Store at room temperature, at least 1 meter away from electromagnetic radiation sources (electrically powered devices, mobile phones, power outlets, etc.).
