Wondering how to shop on the Healthy Food Factory webshop? Want to know which payment methods and delivery options are available? Not sure where to log in to your account or if you should register at all? Curious about the benefits of joining our loyalty program? Looking for an update on your order status?
Find answers to all these questions and more - right here.
What delivery options do you offer?
During checkout, you can choose from the available delivery options depending on your location within the EU:
GLS home delivery
BOX NOW parcel lockers (where available)
GLS delivery to islands (where applicable)
Wolt Drive (express delivery within 90 minutes, selected areas only)
Delivery with our company vehicle (selected areas only)
On our webshop, you can pay for your orders using the following methods:
Cash on delivery (where available)
Credit and debit cards online via Corvus, a secure payment gateway
KEKS Pay app - via the integrated KEKS Pay checkout on our webshop (where available)
Google Pay
Apple Pay
Bank transfer (after placing your order, you will receive a confirmation email, and your package will be shipped once payment is received)
For more details about each payment method, click here.
How long does delivery take?
Once dispatched, our courier service aims to deliver your package within 1-3 business days for deliveries in Croatia. We try to deliver the vast majority of orders within 24-48 hours of the order, but during promotions, this can be extended for a few additional workiomg days.
*scheduled delivery time for orders in Slovenia, Austria and Germany is 3-5 working days.
**scheduled delivery time for deliveries in the rest of the EU countries is 7-10 working days.
The product I'd like to order is currently unavailable. When will it be back in stock?
Some products may be temporarily out of stock and cannot be added to your cart. If this happens, simply enter your email address on the product page, and we’ll notify you as soon as it becomes available again.
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